Bu99 FAQ — all your questions
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No. Under bu99's policy, each user may only operate one account. Creating multiple accounts may result in all accounts being permanently suspended and any balances being forfeited.

KYC is not required to start playing. However, identity verification may be needed for large withdrawals or access to certain features. Verification can be completed using a NID, passport, or driving license.

Yes. After logging in, you can update your name, address, and contact details from your profile settings. However, changing your mobile number or email may require support assistance, as these are linked to identity verification.

First, make sure you're entering your mobile number and password correctly. Then clear your browser cache and try again. If the issue persists, use the "Forgot Password?" option or contact live support.

• Make sure Caps Lock is turned off
• If you're using a VPN, try disabling it and connect again
• Try a different browser or device

On the login page, click "Forgot Password?". Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use it to create a new password. The whole process takes less than 5 minutes.

Sessions typically expire automatically after 30 minutes of inactivity. Enabling the "Remember me" option will keep your session active longer. For security, it's good practice to log out at the end of every session.

Depositing on bu99 is straightforward. Log in, go to the "Deposit" option on your dashboard, choose your preferred payment method, and enter the amount. We support bKash, Nagad, Rocket, and various other mobile banking and bank transfer options.

The minimum deposit on bu99 varies by payment method. For mobile banking, it generally starts from BDT 200. Check the deposit page or contact support for the exact limits.

In some cases, deposits may take 5–15 minutes to reflect in your account. If the funds haven't appeared after 30 minutes, contact live chat support with your transaction ID and a screenshot. The team will resolve the issue promptly.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Withdrawals through verified accounts and mobile banking are the fastest. Bank transfers may take 1–3 business days.

Small withdrawals generally don't require additional verification. However, larger amounts may require KYC verification. Having your account pre-verified makes the withdrawal process significantly faster.

If your withdrawal is rejected, you'll typically be notified of the reason by email or in-app notification. Common reasons include incomplete verification, unmet bonus wagering requirements, or incorrect payment details. Contact live support for a full explanation.

bu99 offers a welcome bonus for new members, daily login bonuses, deposit bonuses, reload bonuses, cashback, and VIP rewards. Each bonus comes with its own terms and wagering requirements.

Wagering requirements mean you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 20x wagering requirement on a BDT 100 bonus means you must wager BDT 2,000 before withdrawing. Requirements vary by bonus.

You can enter a specific bonus code during registration or when making a deposit. You can also find active bonus codes in the Promotions section after logging in. Make sure to use your code before it expires.

bu99 features Live Casino (roulette, baccarat, blackjack, poker), hundreds of slots, Sports Betting (cricket, football, tennis, badminton), lottery, fishing games, and much more. All games are available on both mobile and desktop.

Yes. All games at bu99 use certified RNG (Random Number Generator) technology, making every outcome completely random and fair. Live games are powered by world-class software providers.

If a game fails to load or disconnects mid-session, try refreshing the page first. Make sure your internet connection is stable. If the issue continues, clear your browser cache or try a different browser. If a round was left incomplete and your bet was deducted, take a screenshot and contact live support — the team will review the records and resolve it.

Yes. bu99 uses SSL encryption to keep all data secure. Personal and financial information is never shared with third parties. To learn more about our privacy policy, Privacy Policy See page.

Log in and go to your profile settings. Under the "Security" tab, you'll find the two-step verification option. You can enable 2FA by having an OTP sent to your mobile number. Keeping this active significantly improves your account security.

Change your password immediately and log out of all devices. Then notify live support about the issue. bu99 will investigate any suspicious activity and take the necessary action.

The bu99 app can be downloaded directly from our website. Android users need to install the APK file. For the download and installation guide, Download Page See here.

To install the APK on Android, you need to allow installation from unknown sources in your phone's settings. Go to Settings > Security > Unknown Sources and enable it. Then tap the APK file again to proceed.

• Check that your phone has enough storage space available
• If you have an older version installed, uninstall it first
• Contact live support if you need help

Yes. The bu99 app gives you full access to everything on the website — Live Casino, slot games, betting, deposits, withdrawals, and promotions. The app also offers push notifications, faster loading, and a mobile-optimized experience.