Bu99's Privacy Policy

Bu99 (bu99.onl) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe your personal information is your asset — and protecting that asset is our responsibility.

This Privacy Policy details what information bu99 collects, why it is collected, how it is used, and how it is kept secure. It is built on Bangladesh's prevailing data protection principles and international best practices.

By using bu99's website, mobile app, or any of our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

Bu99 collects various types of information from you — some you provide directly, and some is collected automatically. Full details are outlined below.

Personally identifiable information

• Full name & date of birth
• Email Address & Mobile Number
• National ID or passport number (during KYC verification)
• Current address & district
• Selfie or photo of ID document (for verification purposes)

Financial Information

• bKash, Nagad, or Rocket account number (for transactions only)
• Bank account details (where applicable)
• Deposit & withdrawal history

Automatically collected data

• IP Address & Device Type
• Browser type & language settings
• Login time, session duration & click history
• Game History & Betting Patterns

Bu99 collects information through various methods. Every method is fully transparent and based on your consent.

Bu99 uses your information only for specific, defined purposes. No data is used beyond those purposes.

• Creating, managing, and verifying accounts.
• Processing deposits, withdrawals, and other financial transactions.
• Preventing fraud and money laundering.
• Providing customer service and support.
• Sending relevant promotions and bonus offers (you can opt out of this at any time).
• Improving platform performance and enhancing the overall user experience.
• Meeting legal and regulatory obligations.
• Ensuring responsible gaming and supporting players experiencing difficulties.

Bu99 may share information with third parties in limited and necessary circumstances. Your interests are protected in every case.

• Payment service providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank to complete transactions.
• KYC Verification Service: Specific information is shared with approved third-party services for identity verification purposes.
• Law Enforcement Agencies: We are legally required to provide relevant information upon court or government order.
• Technology infrastructure providers: Data is stored with secure encryption on server hosting and cloud services.

Your information is not shared with any third party outside the cases listed above. All third parties must confirm compliance with our privacy standards before any sharing takes place.

Bu99 uses cookies and similar tracking technologies on its website and app to enhance the user experience.

Cookie Types

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Bu99 protects your data using industry-leading security technology. Our security framework operates on multiple layers.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-factor authentication (2FA): An additional security layer is available for your account.
• Firewall & anti-fraud systems: Suspicious activity is automatically detected and blocked.
• Regular security audits: Regular system reviews are conducted by third-party security experts.
• Restricted access: Only authorized personnel can access specific data.

Bu99 does not retain any data beyond what is necessary. Each type of information has a defined retention period.

• Account Information: For as long as the account is active, and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• KYC Verification Documents: 5 years after account closure.
• Customer Service Conversations: 2 years from the date of last contact.
• Analytics data: 90 days from the date of collection.

When the retention period ends, data is securely deleted or anonymized. The period may be extended where required by law.

Under bu99's Privacy Policy, you have several important rights that you may exercise at any time.

To exercise any of these rights, please email our support team. We will respond within 30 business days of receiving your request.

Bu99 is strictly prohibited for users under 18. We do not knowingly collect information from any minor.

• Date of birth is verified at the time of registration.
• In suspected cases, age is confirmed by requesting identity documentation.
• If a user is found to be a minor, their account will be immediately closed and all collected data deleted.

Bu99 may update this Privacy Policy from time to time. Changes may occur due to service improvements, new legal requirements, or technical updates.

• You will be notified in advance by email at your registered address if any significant changes are made.
• The date of any update will always be displayed at the top of this page.
• Continued use of bu99 after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy are available upon request through our support team.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch. Our team typically responds within 24–48 hours.

When contacting us by email, please use your registered email address and clearly state the subject. This helps us assist you quickly and accurately.